Case Studies Cleaning Services Club Company

Club Company

The challenge

The Club Company operate the finest portfolio of Country Clubs in the U.K. and MAR has been working with the group for over 20 years. MAR was first asked to bring its professional cleaning outlook to the Club Company site in Castle Royale, Maidenhead in 1998.

After displaying a thorough understanding of the requirements of the site and raising cleaning standards exponentially, MAR was invited to apply the same rigorous cleaning principles to other locations within the Club Company network.

The solution

Consistency of service delivery is key across all of the sites and we never forget that Club Company members and guests are paying customers, entitled to demand the very highest standards of cleanliness and hygiene.

MAR Facilities Management has local management in all of the above Club Company locations to deliver the personal level of service that the client expects. This is supplemented by a monthly management review meeting with the client’s central Facilities Management team to provide a regular analysis of our quality monitoring system results across all their respective centres.

Our Managing Director also attends each quarterly review meeting to ensure that the current level of service and any future plans are incorporated within our operation.

I feel really comfortable with MAR because I know at top level they care for the business as much as I do.

Patrick Ferguson | Castle Royle Golf & Country Club

Over the intervening years, MAR has continued to increase its coverage of the Club Company estate and is now responsible for all of the cleaning services at the following locations:

  • Maidenhead
  • East Grinstead
  • Tonbridge
  • Reading
  • Warwick
  • Lichfield
  • Colchester
  • Bournemouth
  • Witham

Throughout our association with The Club Company we have continued to deliver year-on-year cost efficiencies by monitoring cleaning operations and investing in innovative cleaning systems.

For example, our investment in staff training ensures the on-site operatives know exactly what they are doing and the best way to do it. In addition, the advanced reporting system introduced allows Club Company’s Head Office to receive in depth and regular performance and quality reports electronically, producing graphical comparisons and trend analysis of performance over time and across sites.

These reports highlight the level of consistent improvement and value for money provided by MAR Facilities Management.

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